Product warranty

SiFly eFoils Warranty Conditions
Sifly or any authorized reseller warrants that the products sold are free from manufacturing defects and damages for the coverage period stated below. To file a claim, you should contact our support team at [email protected].
SiFly might request pictures, videos or any other files that would help process the warranty claim, as well as request to connect the device to a WiFi network for remote diagnostics. You will have to present the original invoice for the purchase of the product.
SiFly will cover the reasonable costs for shipping a defect product to and from the nearest service center.
If after evaluation of the claim a fault is found due to misuse, SiFly will ask you to pay the shipping cost towards the service center and back as well as the repair costs, if they are accepted.
You can make a Warranty claim if you are the original or secondary owner of the product. The warranty is transferable. Even if you are not the original owner and have not purchased directly from us or from an authorized SiFly reseller you are entitled to make use of the SiFly Warranty, if you are in possession of the original invoice for the purchase.

Warranty coverage period

Within EU:

The warranty of the SiFly board is valid for 2 years in case of a manufacturing defect.
The warranty of the battery is valid for 2 years or 300 battery cycles – whichever event occurs first.
The warranty of the SiFly eFoil is valid for 2 years or 300 hours of motor 92.
Warranty Conditions function – whichever event occurs first. There is a mandatory hydrofoil service interval of every 100 motor usage hours or 12 months – whichever event occurs first.
The warranty of untimely serviced hydrofoils is VOID.
Servicing can be performed at the nearest SiFly Service point.
The wings, remote controller and charger are warranted for the period of 2 years.

Outside of EU:

The warranty of the SiFly board is valid for 1 year in case of a manufacturing defect.

The warranty of the battery is valid for 1 year or 300 battery cycles – whichever event occurs first.

The warranty service of the SiFly eFoil is valid for 1 year or 300 hours of motor function – whichever event occurs first.

There is a mandatory hydrofoil service interval of every 100 motor usage hours or 12 months – whichever event occurs first. The warranty of untimely serviced hydrofoils is VOID. Servicing can be performed at the nearest SiFly Service point.

The wings, remote controller and charger are warranted for the period of 1 year.

Note: A battery cycle involves consecutive or multiple partial discharges of a total of 100% capacity.

14-day Free Return policy

If you have purchased a Sifly product in the EU for non-commercial use, you have the right to return it within 14 days of delivery, provided that the product is in the original package and is in near perfect condition as expected. The shipping costs are covered by the customer. Sifly will reimburse the purchase within 30 days.

NOT covered by the SiFly warranty policy

The following events are not covered by the warranty:

Damage caused by normal wear and tear.

Punctures and/or self-repaired damage to the board.

Damage or defects caused by transportation, loading, unloading, dropping, or out of water handling.

Damage or deterioration of the paint and clearcoat of composite hard boards due to improper storage conditions, including storage of the board in closed, damp conditions (for example wet in board bag).

Damage or defects caused by improper mounting or adjustment of bindings or footstraps.

Damage due to excessive heat exposure (over 50 oC / 120 oF) including direct sunlight or extended amount of time left in a car on a hot day.

Damage due to improper care, usage, storage, or operation in unsafe locations, and/or use in any other unsafe conditions not in accordance with the user manual.

Damage due to abuse, misuse, accidents, or collisions of the eFoil against hard objects or in shallow waters.

Damages due to climbing on and off the eFoil while it is not floating and is sitting on the bottom in shallow waters or on solid ground.

Damage due to failure to properly maintain the SiFly eFoil and its components in accordance with the instructions found within the User manual.

Damages due to disassembling the motor, ESC, Board controller units, the remote controller, charger or battery.

Damages due to unauthorized modifications in the eFoil or use of 3rd party components, including, but not limited to, modification of its internal circuitry, components, battery, battery cells, connectors, connector cables, etc.

Damages due to unauthorized repairs and maintenance.

Damage or defects caused by usage of the SiFly eFoil after a warranty issue is reported, or when a customer should have reasonably made a warranty claim.

Personal injury or death, property damage or financial loss, however caused.

Damage caused by anything other than manufacturing defects.

Damage caused by failure to install a critical firmware update, when prompted to do so by the mobile app, and using the product.

Damage in the battery casing or internal components due to sustained physical impact, drop or puncture.

Exposure to abnormal conditions, including prolonged storage at temperatures beyond the recommended range. For additional information see Maintenance and Storage.

Usage of unauthorized 3rd party parts and modifications, including 3rd party chargers, connectors, and connector cables.

Usage of the battery for unauthorized purposes and with unauthorized devices.

Unauthorized disassembly of the battery.

Ingression of water in the battery compartment is not a major concern and is not a reason for a warranty claim.

Note: Firmware updates can be critical or recommended. Critical updates must be installed when pushed to the eFoil for the warranty to be valid.

How will SiFly honor your warranty?

When a Warranty claim for a defect part is accepted, SiFly will take one of the following actions within 60 days:

1. Send you a replacement part;

2. Repair the defective part; or

3. Pay for the cost of repairing the part or supplying the replacement part by the customer.

All information within this guide is subject to change at the discretion of SiFly.